Concerns live in notebooks, inboxes and corridor conversations. Care is the response backbone: the place a concern is logged, routed to a named person, acted on, and evidenced, so pastoral practice is defensible rather than personality-dependent.
record systems in one place: safeguarding concerns, behaviour observations and the SIAS support workflow.
named holder on every concern, with open, overdue and closed states visible to leadership.
of decisions carry an audit trail: who saw it, who acted, when, and what was decided.
Staff log concerns as they arise. Each record is filed against a controlled category, routed to a named holder, and tracked through to a decision, with the safeguarding log kept structurally separate from behaviour.
Example of the LearnerLens Care log and case queue dashboard
Whole school · 24 open · 3 overdue
Home circumstances
SG-0412 · Gr 9 · N. Dlamini
Peer conflict
SG-0409 · Gr 8 · R. Petersen
Classroom conduct
BH-1187 · Gr 11 · T. Mokoena
SIAS · moderate support
SI-0073 · Gr 10 · SBST
Attendance concern
SG-0398 · Gr 12 · A. Fourie
Safeguarding
14 open
Behaviour
7 open
SIAS
3 open
From the moment a concern is raised to the moment it is closed, in one traceable line.
A staff member files a safeguarding concern, a behaviour observation or a SIAS referral against a controlled category.
The record lands in a named person's queue, with open, overdue and closed states visible to leadership.
The holder records what was done, refers it onward where it needs different hands, and closes it with a decision.
Every view, action and decision is stamped, giving a complete audit trail on any single case.
Category and grade trends are read across a term for the SMT, SGB and parent body, without exposing case detail.
A pastoral concern is not a discipline record. Keeping the two logs structurally separate is what protects the trust of the learners a school is trying to help.
Every concern is assigned to a named person with a queue, and a referral workflow moves it onward when it needs different hands. The educator who logged it can see that it reached someone.
The support module follows the Policy on SIAS: support domains and areas, low, moderate and high levels of support, and school-based support team tiers with a named coordinator. No parallel paper process.
A staff member sees only the categories their role permits. Aggregate reporting reaches leadership and the SGB without exposing case detail.
Signature feature
The support module follows the Policy on Screening, Identification, Assessment and Support: the SIAS support domains and support areas, low, moderate and high levels of support, and the school-based support team tiers, with a named SIAS coordinator. Schools do not have to keep a parallel paper process alongside the platform.
SIAS records sit under the same access control and the same audit trail as the rest of Care, and are reportable in aggregate without exposing case detail.
Paired curriculum
A paired staff practice programme, so the people who log concerns know what good looks like before, during and after a referral.
Reads well with
The felt world
Factors that tell you what school feels like from the inside, at class and grade level.
Explore LearnerLens Wellbeing →The adult conditions
The only lens pointed at the adults, because the same low learner score can have four very different causes.
Explore LearnerLens Staff →Tell us about your school and we'll be in touch to set up your account and walk you through LearnerLens.